At Yangoods, we’re dedicated to offering you beautifully crafted products and exceptional customer care. If your purchase isn’t quite right, we’re here to make the return or exchange process smooth and worry-free.
Processing Time
We aim to respond to all after-sales inquiries within 24 hours. Once we’ve received your returned item, please allow 5–8 business days for your refund to be processed.
Return & Exchange Window
You may return or exchange items within 30 days from the date of delivery.
Return & Exchange Policy
- Product Quality Issues(e.g., damage, defects, or incorrect item received) . We will cover all return and exchange shipping costs. Replacement items are shipped free of charge.
Non-Quality Issues (e.g., change of mind, size or style preference) . You may return or exchange your item within 30 days. However, international return shipping and any applicable duties to our return centers Thailand and UAE warehouse are the responsibility of the customer. We’re continuously working to expand local return solutions to make the process even easier for our customers worldwide.
Return Requirements
To ensure a smooth return or refund process, please make sure your item meets the following conditions:
- Original packaging is intact (including dust bag, gift box, and tags)
- Product tags and labels are attached and undamaged
- No signs of use, wear, or alteration (e.g., scratches, stains, or modifications)
Please note: Returns that show signs of use or affect resale conditions cannot be accepted. Thank you for understanding.