FAQs

Product & Materials

1. What materials are Yangoods bags made from?

Our bags are crafted from a variety of high-quality materials, including micro leather, coated canvas, cotton canvas, and other durable textiles. Each collection’s material details are listed on the product page.

2. Are your bags handcrafted?

Yes. Many of our designs are handcrafted by skilled artisans to ensure every Yangoods piece meets our quality standards.

3. How should I care for my Yangoods bag?

We recommend storing your bag in its dust bag when not in use, avoiding direct sunlight or moisture, and gently wiping it with a soft, dry cloth.

4. Do colors appear exactly as shown online?

We do our best to represent colors accurately. However, slight variations may occur due to lighting or individual screen settings.

Orders & Payments

1. How can I place an order?

Simply add your favorite item to the cart and follow the checkout process. You’ll receive an email confirmation once your order is placed.

2. What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay and select digital wallets. Payment options may vary depending on your region.

Shipping & Delivery

1. Do you ship internationally?

Yes, Yangoods ships Asia, Middle East, United States and Europe. Delivery times vary by region — you can view our estimated shipping times here.

2. How can I track my order?

Once your order ships, you’ll receive an email with a tracking number. You can use it to check your order’s status at any time.

3. What if my package is delayed?

We do our best to ensure timely delivery. However, customs or courier delays may occasionally occur. If your order hasn’t arrived within the estimated time, please reach out to us — we’ll be happy to help.

Returns & Exchanges

1. Can I exchange for a different color or style?

Yes, as long as it’s within the 30-day return window and the item is unused and in its original packaging. Exchanges are subject to availability.

2. Can I return a sale item?

Sale or discounted items cannot be typically exchanged for store credit unless otherwise stated on the product page.